Frequently Asked Questions

How long does it take to get a response to my feedback?

We aim to reply within two working days. For anything urgent, message us on WhatsApp.

Is my feedback anonymous?

We require contact information to follow up on your feedback. However, we never publish your name or comments without asking your permission first.

Can I provide feedback about a specific course or teacher?

Yes! Please select the appropriate feedback type and provide details about the course or teacher in your message. Your input helps us maintain high quality standards.

What if I have a technical problem that needs immediate attention?

Message us on WhatsApp at 0300 4165200 or email info@saeededu.com, and we will get back to you as soon as we can.